Support

A real person reads every message. Tell us what you were doing, what you expected, and what happened instead, and we will pick it up from there.

1. Contact us

Email us at any time. This is the same inbox the in-app support form reaches, so you get the same answer either way.

Squiryl Supportsupport@squiryl.com

We aim to reply within two working days. Requests about your data rights are answered within 30 days, as the law requires.

Never send us a password, a PIN, a verification code or your recovery code. We will never ask for any of them, and we do not need them to help you.

2. Getting help from inside the app

If you are signed in, the in-app form attaches your device and app version for us automatically, which usually saves a round of questions:

1. Open the Squiryl app and go to Settings.
2. Scroll to Support.
3. Choose Send feedback, Report a bug or Contact support.

If you cannot sign in, tap Can't sign in? Contact support at the bottom of the sign-in screen. That form works without an account.

3. Close your account

You can delete your Squiryl account at any time. Deleting it erases the data in your Vault. Squiryl cannot recover it afterwards, because the keys that decrypt it are destroyed with it.

The in-app path, the email path for people without the app, and what we erase or keep are on the account deletion page.

4. Reporting a security problem

If you believe you have found a vulnerability, tell us before you tell anyone else and we will work with you on it:

Security reportssupport@squiryl.com

5. Business, partnership and legal

For partnership and commercial enquiries, see Squiryl for partners or contact partners@squiryl.com. For legal matters, contact legal@squiryl.com.